Refund Policy

We want every purchase to work. If a package will not run for you, we will help first and refund if we cannot fix it.

When you can ask for a refund

• Within 14 days of the purchase.
• When the package does not run on your system. Contact us with your simulator version (MSFS 2020 or 2024, PC or other) and what happens, so we can try to fix it with you.
• A refund goes back to the card you paid with.

What a refund means

• The package is removed from your account: no more downloads and no updates. Please uninstall it.
• Each package can be refunded once. If you buy it again later, that purchase is final sale.
• After two refunds on one account, further purchases on that account are final sale.
• Checkout always tells you when a purchase is final sale, before you pay.

Payment disputes

Please talk to us before opening a dispute with your bank. A dispute (chargeback) removes the package from your account and pauses purchases until it is settled.

Marketplace purchases

Purchases made on the Microsoft Flight Simulator Marketplace (PC or Xbox) are refunded by Microsoft under its own policy. We cannot refund them here.